Refund policy

30 Day Returns

Within Australia

  • 100% satisfaction guarantee within 30 days of purchase is required for refunds
  • Original proof of purchase is required
  • If you need to return a product that was purchased via a Synergie Skin stockist or clinic, please contact them directly

International

If you need to return a product that was purchased via an overseas Synergie Skin distributor, please contact them directly

 

How to return an item

Returns without an authorisation will not be accepted

  • 01 Submit your return by clicking here & selecting Returns & Refunds

  • 02 Our team will be in touch and a returns label will be sent to you upon approval.

  • 03 Print your returns label, affix to your package, then drop it off at the post office at no cost to you.

*If you purchased from an international distributor or a Synergie Skin stockist, please contact them directly for assistance.

International orders: It is the responsibility of the customer to arrange their return’s shipment to our facility before a refund or exchange can be processed.

We highly recommend a shipping method that offers tracking upon receipt. Follow the instructions provided in your email, or for further assistance please email returns@synergieskin.com.