Free shipping for orders over $35 AUD
$8 flat rate shipping for orders under $35 AUD
Orders are dispatched within 1-2 business days. Deliveries take an additional 1-4 business days to arrive. Times vary depending on your location. Once we dispatch your order, tracking details will be sent to your email.
*These estimates do not take into account any disruptions such as public holidays or sale periods that may cause delays.
CHRISTMAS ORDER CUT-OFF:
Place your order by 16 December, 4:00 PM AEDT, to allow for pre-25 December delivery. *Applies to Australian metro areas only. Delivery by 25 December is not guaranteed.
$18 AUD for all international locations
Estimated delivery times of 7-12 business days for metro areas of major cities, excluding any time in Customs. Times vary depending on your location. Once we dispatch your order, tracking details will be sent to your email.
*These estimates do not take into account any disruptions outside of Australia Post's control that may cause delays.
*Consumers in charge of all import taxes, customs duties and fees.
CHRISTMAS ORDER CUT-OFF:
Place your order by 10 December, 4:00 PM AEDT, to allow for pre-25 December delivery. *Delivery by 25 December is not guaranteed.
At Synergie Skin, we prioritise your skin health and strive to offer a seamless customer experience. Our Return and Refund Policy is designed to make the process as effortless as your skincare routine.
Skincare and Cosmetics Returns:
For skincare and cosmetics products, we offer a 30-day money back guarantee for your peace of mind. If you're not completely satisfied with your purchase, simply return it within 30 days for a full refund with proof of purchase.
Supplements (Synternals) and Nutritional Products:
For your health and safety, we are unable to accept returns for our SynTernals supplements and other nutritional products if you simply change your mind. We encourage you to make well-informed decisions and ensure that any product you select is right for you.
Damaged or Faulty Products:
In the rare event that you receive a damaged or faulty product, we are committed to resolving the issue promptly. We will offer returns where required under Australian Consumer Law. Please contact us and we will arrange for a replacement or full refund upon return. All return items will undergo review by our quality control team.
Returns via Synergie Skin Stockists or Clinics:
If you need to return a product that was purchased via a Synergie Skin stockist or clinic, please contact them directly.
International Returns:
If you need to return a product that was purchased via an overseas Synergie Skin distributor, please contact them directly.
Returns without an authorisation will not be accepted
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To submit your return, CLICK HERE then select Returns & Refunds.
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Our team will be in touch and a returns label will be sent to you upon approval.
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Print your returns label, affix to your package, then drop it off at the post office at no cost to you.
*If you purchased from an international distributor or a Synergie Skin stockist, please contact them directly for assistance.
International orders: It is the responsibility of the customer to arrange their return’s shipment to our facility before a refund or exchange can be processed.
We highly recommend a shipping method that offers tracking upon receipt. Follow the instructions provided in your email, or for further assistance please email returns@synergieskin.com.
Frequently Asked Questions
From Australia, we ship to all countries except:
Afghanistan, Austria, Bahrain, Bermuda, Bolivia, Botswana, Cayman Islands, Chad, Chile, Comoros, Croatia, Djibouti, Egypt, French Polynesia, Grenada, Guinea-Bissau, Hong Kong, India, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kiribati, Kuwait, Libya, Madagascar, Maldives, Malawi, Mauritius, Mayotte, Mongolia, Nepal, Netherlands, New Zealand, Panama, Peru, Romania, Rwanda, Saudi Arabia, Seychelles, Suriname, Tuvalu, USA, Western Samoa.
If you are in the following regions, Synergie Skin products and their availability may vary. Please head to the links below to shop directly from the region’s website.
SHOP USA https://synergieskin.us
SHOP NEW ZEALAND https://synergieskin.co.nz
SHOP HONG KONG https://synergieskin.hk
SHOP NETHERLANDS https://synergieskin.nl
Shipping times will vary depending on your location.
Shipping will take 3-5 business days Australia-wide, or up to 7 business days for remote locations within Australia.
The estimated delivery time for shipping outside of Australia is 3-10 business days for metropolitan areas of major cities. Please note that this excludes time in Customs (if applicable) and may be subject to delay due to causes outside of Australia Post’s control.
Australia Post has been impacted by current restrictions and this could result into delays in deliveries. Please allow an extra 3 days for delivery of your order (5 days for Perth and regional areas).
In accordance with Australian Consumer Law, we will accept returns outside of 30 days in the unlikely event a product is faulty or packaging is malfunctioning, and you will be granted a full refund including shipping. Consumer guarantees are not excluded and are in addition to any of our manufacturer warranties.
Synergie Skin unfortunately cannot accept returns after 30 days if:
- A change of mind occurs
- The product is heavily used
- There is a minor colour, odour or viscosity variation
If you have experienced a skin reaction, please complete our online form above.
Please note the 100% satisfaction guarantee does not include Plabeau G4+, Home Rollers and SkinGeneius.
Proof of purchase must be provided when returning products.
Accepted proof of purchase includes a tax invoice from your online order or a bank statement.
It may take Synergie Skin and your financial institution up to 8 business days to process your refund.
Returned items will be refunded using the same method used to make payment for your order.
If you purchased from an international distributor or stockist of ours, please contact them directly for assistance.
