Shipping & Returns

Free shipping for orders over $35 AUD

$8 flat rate shipping for orders under $35 AUD

Orders are dispatched within 1-2 business days. Deliveries take an additional 1-4 business days to arrive. Times vary depending on your location. Once we dispatch your order, tracking details will be sent to your email.

*These estimates do not take into account any disruptions such as public holidays or sale periods that may cause delays.

$18 AUD for all international locations

Estimated delivery times of 7-12 business days for metro areas of major cities, excluding any time in Customs. Times vary depending on your location. Once we dispatch your order, tracking details will be sent to your email.

*These estimates do not take into account any disruptions outside of Australia Post's control that may cause delays.

*Consumers in charge of all import taxes, customs duties and fees.

At Synergie Skin, we prioritise your skin health and strive to offer a seamless customer experience. Our Return and Refund Policy is designed to make the process as effortless as your skincare routine.

Skincare and Cosmetics Returns:

For skincare and cosmetics products, we offer a 30-day money back guarantee for your peace of mind. If you're not completely satisfied with your purchase, simply return it within 30 days for a full refund with proof of purchase.

Supplements (Synternals) and Nutritional Products:

For your health and safety, we are unable to accept returns for our SynTernals supplements and other nutritional products if you simply change your mind. We encourage you to make well-informed decisions and ensure that any product you select is right for you.

Damaged or Faulty Products:

In the rare event that you receive a damaged or faulty product, we are committed to resolving the issue promptly. We will offer returns where required under Australian Consumer Law. Please contact us and we will arrange for a replacement or full refund upon return. All return items will undergo review by our quality control team.

Returns via Synergie Skin Stockists or Clinics:

If you need to return a product that was purchased via a Synergie Skin stockist or clinic, please contact them directly.

International Returns:

If you need to return a product that was purchased via an overseas Synergie Skin distributor, please contact them directly.

Please Note:

We typically accept returns only when less than 20% of the product has been used, unless the issue couldn’t have been reasonably identified earlier.

For example, if a fault such as a malfunctioning pump becomes evident after 50% of the product has been used, the return will still be considered.

Please note that we’re unable to offer replacements for products that are fully used at the time we receive them.These measures help ensure fairness for all customers and allow us to continue delivering the best customer experience possible.

Returns without an authorisation will not be accepted

• 01

  To submit your return, CLICK HERE then select Returns & Refunds.

• 02

  Our team will be in touch and a returns label will be sent to you upon approval.

• 03

  Print your returns label, affix to your package, then drop it off at the post office at no cost to you.

*If you purchased from an international distributor or a Synergie Skin stockist, please contact them directly for assistance.

International orders: It is the responsibility of the customer to arrange their return’s shipment to our facility before a refund or exchange can be processed.

We highly recommend a shipping method that offers tracking upon receipt. Follow the instructions provided in your email, or for further assistance please email returns@synergieskin.com.