Shipping & Returns

Shipping within Australia

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Free shipping for orders over $35 AUD

$8 flat rate shipping for orders under $35 AUD

5 business days Australia wide (up to 7 business days for remote locations)

International Shipping

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$18 AUD for all international locations

Estimated delivery times of 7-12 business days for metro areas of major cities, excluding any time in Customs

May be subject to delay due to causes outside of Australia Post's control

Consumers in charge of all import taxes, customs duties and fees.

Times vary depending on your location

30 Day Returns

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Within Australia

100% satisfaction guarantee within 30 days of purchase is required for refunds

Original proof of purchase is required

If you need to return a product that was purchased via a Synergie Skin stockist or clinic, please contact them directly

International

If you need to return a product that was purchased via an overseas Synergie Skin distributor, please contact them directly

How to return an item

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Returns without an authorisation will not be accepted

  • 01

    Submit your return by clicking here & selecting Returns & Refunds

  • 02

    Our team will be in touch and a returns label will be sent to you upon approval.

  • 03

    Print your returns label, affix to your package, then drop it off at the post office at no cost to you.

*If you purchased from an international distributor or a Synergie Skin stockist, please contact them directly for assistance.

International orders: It is the responsibility of the customer to arrange their return’s shipment to our facility before a refund or exchange can be processed.

We highly recommend a shipping method that offers tracking upon receipt. Follow the instructions provided in your email, or for further assistance please email returns@synergieskin.com.

Frequently Asked Questions

Which countries does your online store ship to? Plus Icon Minus Icon

From Australia, we ship to all countries except:

Afghanistan, Austria, Bahrain, Bermuda, Bolivia, Botswana, Cayman Islands, Chad, Chile, Comoros, Croatia, Djibouti, Egypt, French Polynesia, Grenada, Guinea-Bissau, Hong Kong, India, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kiribati, Kuwait, Libya, Madagascar, Maldives, Malawi, Mauritius, Mayotte, Mongolia, Nepal, Netherlands, New Zealand, Panama, Peru, Romania, Rwanda, Saudi Arabia, Seychelles, Suriname, Tuvalu, USA, Western Samoa.

If you are in the following regions, Synergie Skin products and their availability may vary. Please head to the links below to shop directly from the region’s website.

SHOP USA https://synergieskin.com/us

SHOP NEW ZEALAND https://synergieskin.com/nz

SHOP HONG KONG https://synergieskin.com/hk

SHOP NETHERLANDS https://synergieskin.com/nl

How long does shipping take? Plus Icon Minus Icon

Shipping times will vary depending on your location.

Shipping will take 3-5 business days Australia-wide, or up to 7 business days for remote locations within Australia.

The estimated delivery time for shipping outside of Australia is 3-10 business days for metropolitan areas of major cities. Please note that this excludes time in Customs (if applicable) and may be subject to delay due to causes outside of Australia Post’s control.

Australia Post has been impacted by current restrictions and this could result into delays in deliveries. Please allow an extra 3 days for delivery of your order (5 days for Perth and regional areas).

Will you accept returns after 30 days? Plus Icon Minus Icon

In accordance with Australian Consumer Law, we will accept returns outside of 30 days in the unlikely event a product is faulty or packaging is malfunctioning, and you will be granted a full refund including shipping. Consumer guarantees are not excluded and are in addition to any of our manufacturer warranties.

Synergie Skin unfortunately cannot accept returns after 30 days if:

- A change of mind occurs

- The product is heavily used

- There is a minor colour, odour or viscosity variation

If you have experienced a skin reaction, please complete our online form above.

Please note the 100% satisfaction guarantee does not include Plabeau G4+, Home Rollers and SkinGeneius.

What type of proof of purchase is required? Plus Icon Minus Icon

Proof of purchase must be provided when returning products.

Accepted proof of purchase includes a tax invoice from your online order or a bank statement.

How long does it take to process a refund? Plus Icon Minus Icon

It may take Synergie Skin and your financial institution up to 8 business days to process your refund.

Returned items will be refunded using the same method used to make payment for your order.

What if I bought a product from a Synergie Skin stockist? Plus Icon Minus Icon

If you purchased from an international distributor or stockist of ours, please contact them directly for assistance.