SynSociety is our loyalty program that rewards our customers for shopping and connecting with Synergie Skin and SynTernals. Rewards include exclusive coupons you can redeem at checkout, as a thank you for your loyalty to our Clean Science® philosophy.

Can I join SynSociety? 

Currently, SynSociety is available to all customers except for those with a US postal address.

As a registered SynSociety member, each time you shop and connect with Synergie Skin or SynTernals you’ll earn points which will build up in your SynSociety account over time. Once you hit a certain level of points, you will receive rewards coupons as a thank you for supporting Synergie Skin / SynTernals. You can opt to use these rewards at anytime upon checkout.

You can earn points for every dollar spent on our site (excluding for the purchase of eGift Cards), and for completing various actions, such as creating an account, sharing your birthday with us, and signing up to our newsletter. See the ‘Ways To Earn Points’ section above to learn more.

There are 3 Tiers in which you can find yourself as a SynSociety member. Every purchase or connection you make with Synergie Skin or SynTernals contributes to how many points you earn and in turn, determines your SynSociety Tier. 

Tier 1: Seekers who are just starting out on your external or internal wellness journey. 

Tier 2: Savvy with an understanding of what our Clean Science philosophy embodies. 

Tier 3: Sophisticate who is a Synergie Skin or SynTernals devotee completely dedicated to skin health and wellness.

See the ‘SynSociety Tiers’ table above for more information on each tier’s benefits. 

When do I move up a tier? 

Tiers are determined by how much you spend. You’ll move up to the next tier when you hit the required spend amount for each tier. Spend requirements as follows: 

Seekers: $0 - $749.99 

Savvy: $750 - $1,499.99 

Sophisticate: $1,500+

How do I know what tier I am in?

Once you’re logged in, head to the Rewards page and you'll see your current tier highlighted in the “SynSociety” tiers section.

Can I ever lose my tier status? 

SynSociety tiers are based on a rolling 12-month period starting from when you reach the next tier. This means that you have 365 days to keep your Savvy or Sophisticate status by spending the amount that will keep you there (per the ‘SynSociety Tiers’ table above), otherwise you will be downgraded to the tier you are eligible for based on your spend during that 365 day period. 

This period starts over again from the date you happen to then upgrade yourself or are automatically downgraded due to the above-mentioned reason. You can never lose your Seeker status as it is SynSociety’s lowest tier.

Registering is free and easy via the ‘Sign In / Register’ section of the main menu. Please note, the email address you choose when creating your account is used as your membership ID and will not be able to be changed after doing so.

Do I need to join SynSociety if I am already a Synergie Skin or SynTernals customer? Is my previous spend included prior to joining?

All Synergie Skin or SynTernals customers who have a registered website account automatically become a SynSociety member.

If you have chosen checkout as a Guest, you are still able to earn points on your purchases and actions, but it’s not until you join SynSociety that you will be able to turn them into rewards that you can redeem. 

What if I already had a registered website account before SynSociety launched? 

Website accounts that existed prior to SynSociety’s launch automatically become SynSociety accounts. As a thank you and for having already completed this step, these accounts will have been credited with 400 points. 

Unfortunately, synergieskin.com purchases made prior to SynSociety’s launch will not be honoured as points. You will be able to earn points for every qualifying purchase you make moving forward, however.

Will I receive emails from Synergie Skin or SynTernals if I am SynSociety member?

Yes, you’ll receive correspondence from us at various stages throughout your membership. Rest assured, we will only send you emails that are necessary and relevant to your circumstance.

You will be able to view your latest point balance as well as your order and reward history, by signing into your SynSociety account and viewing the 'My Account' or 'Rewards' sections of the main menu.

How long does it take for my points to update after I make a purchase? 

The points you earn will appear in your SynSociety account once your order has been fulfilled. Your points will then be approved for use 7 days after your order has been fulfilled. 

You will be able to view your latest point balance as well as your order and reward history, by signing into your SynSociety account and viewing the 'My Account' or 'Rewards' sections of the main menu.

Can I earn points on eGift Card purchases? 

You are able to earn points on every product purchased on our site, except for eGift Cards. However, as the receiver of an eGift Card you will be able to earn points for using it partially or completely in a transaction, as the eGift Card acts as another form of money for the receiver of the card.

Can the points I’ve earned expire? 

Your points will expire after 12 months of inactivity. This means that members who exceed this timeframe without earning SynSociety points will lose their accrued point balance, so we encourage you to keep shopping in our store to avoid this happening. 

I forgot to log in and I checked out as a Guest. Have I lost my points?

If you are an existing SynSociety member but checked out as a Guest using the same email address at checkout that you used to create your account, you can rest assured that you have not lost the points you earned on those purchases. This is because the email address you chose when creating your account is used as your membership ID. Please note, the email address used to create your account will not be able to be changed after doing so. 

However, if you are a member and checked out as a Guest using a different email address than the one you used to create your account, your points will not be added to your SynSociety account and will instead be associated with the different email address. For this reason, we recommend signing into your account every time you visit our store. 

What happens to my points if I receive a refund? 

If a past transaction is successfully refunded, either partially or in full, you will lose the points you had previously earned on the refunded products, and this will reflect accordingly in the 'Rewards’ sections in due course.

SynSociety referrals encourage our valued customers to make word-of-mouth referrals in exchange for a reward coupon. The referral begins when you share your unique link with a friend. You'll find your unique link under "Ways to Earn" when logged in to your rewards account.  Friends who click the link will be directed to our website where they will be greeted with a welcome message and a coupon code. As a Synergie Skin or SynTernals advocate, you will then be rewarded for every successful referral, which you can redeem by spending a minimum of $150 AUD (price after discount) in one transaction. 

What is considered a successful referral? 

A referral is only considered successful if it meets the following requirements:

1. The referred friend completes a purchase for the minimum spend of $30 AUD (price after discount) in one transaction. 
2. It must be the friend's first purchase on synergieskin.com. 
3. The referred friend must use the reward coupon to complete their transaction. 
4. The reward coupon is the only coupon being used in the transaction. If another coupon is applied on top of the reward coupon, the referral will not be successful. 
5. The referred friend’s IP address and user profile that clicks on the referral link matches the IP address and user profile that completes the purchase. 

Do I have to be a SynSociety member to send referrals? 

Referring customers will be able to earn rewards on successful referrals even if they are not SynSociety members, and existing members will be able to send referrals even if they are not logged into their account. However, we encourage all referring customers to create a SynSociety account and log into it with every visit to our store so that any referrals sent and rewards earned are automatically attributed to the same email address that was used to create your account. This keeps your points history and referral history linked. 

How can I keep track of the referrals I’ve sent? 

You can keep track of your completed and pending referrals by clicking the ‘Your Referrals’ tab at the top of the referrals section. We encourage all referring customers to create a SynSociety account and log into it with every visit to our store so that any referrals sent and rewards earned are automatically attributed to the same email address that was used to create your account. This keeps your points history and referral history linked.

What if I already follow you on Instagram or Facebook? 

If this is the case, then we thank you. In order to now receive the points for either or both of these actions, we ask that you simply navigate to the "Way to Earn" section in your rewards account and click "Complete Activity"  on their tiles (‘Instagram Follow’ and ‘Facebook Page Like’). This will confirm the action and ensure it reflects in your account as points earned. For security reasons we are unable to carry this step out for you.

What if I am already subscribed to your newsletter? 

Subscribers of our email newsletter prior to SynSociety’s launch will have been credited with 50 points for having already completed this action. This credit will be associated with the email address used to subscribe. If this relates to you but you are not yet a member, simply create an account using that same email address and your 50 points for subscribing will be waiting for you in the My Account section of the site. 

For members who would like to subscribe to our newsletter, please do so using the same address as your SynSociety account email, otherwise your points will be split across the email address used to create your account and the different one used to subscribe. If this is the case for you, we invite you to simply resubscribe using your account email address, and then unsubscribe from your other email address to avoid receiving our newsletter twice.

When you reach 400 points, you will receive a $10 off reward coupon, when you reach 800 points, you will receive a $20 off reward coupon and when you reach 1,200 points, you will receive a $30 off reward coupon. 

The more you do and spend, the more you earn, and the more you earn, the more you’re rewarded. It’s our way of thanking you for making Synergie Skin / SynTernals a part of your skin health and wellness journey. 

How can I exchange my points for rewards? 

When you qualify for a reward coupon, you will be able to opt to redeem your reward upon checkout. 

When will I receive my Annual Birthday Reward?

When logged into your rewards account, you can opt to redeem your rewards upon checkout. You will receive your Annual Birthday Reward on your actual birthday, except in cases where the birth date is within 30 days of when it was first entered. In such cases, we will give you the reward in a delay of 30 days from the date of entry. Please note that once you enter your birthday, you will not be able to change it. We look forward to helping you celebrate your special day. 

What is Bonus Point Events Access? 

As a member, you will have access to exclusive product promotions. These will take place throughout the year for a specific product or category of products, and when you purchase such a product during the event, you will receive a bonus point/points for each dollar spent on it. 

What is a Tier Entry Reward Coupon? 

As an added benefit, you will receive a congratulatory reward coupon for advancing to either Savvy or Sophisticate status. Please allow at least 30 minutes between orders for your tier status to upgrade and for your reward coupon to be activated. 

What currency are SynSociety reward coupons available in? 

At this stage, all rewards coupons are available in AUD only.

Simply leave a review for any product on our website to receive 100 points. Please include your rating, your feedback, your name, and your email address. To recieve this reward you must use the email address linked to your SynSociety account. 1 review per month will be eligible for points. Points will be approved within 1 business day. 

To sign in on desktop, click the person icon in the top right hand corner of the main menu. Sign in with your email address and password. 

To sign in on mobile, click the main menu, scroll down and click “sign in”. Sign in with your email address and password. 

I forgot my password, how do I reset it? 

On the account sign in page, click “Forgot your password?”, enter your email and we’ll send you an email with a link to update your password.