Privacy Collection Notice

SYNERGIE SKIN

PRIVACY COLLECTION NOTICE

Synergie Skin Pty Ltd ACN 119 198 560 / ABN 84 119 198 560 collects the information you provide through our Website and/or our AI chatbot, including but not limited to your name, email address, age, gender, skin type, skin concerns, allergies, medications, pregnancy status, products you use, order details, chat messages, technical information and any photographs you upload.

We collect and use this information to respond to your enquiries, provide product suggestions and recommendations, assist with order-related queries, operate and improve the chatbot, and improve our products and services. We will not add you to email or SMS marketing unless you separately opt in. We do not use your information to train AI models.

Some information you provide may be sensitive or health information, including skin concerns, allergies, medication or pregnancy information, and photographs that may reveal health information. By ticking the consent box below, you expressly consent to us collecting and using that sensitive or health information for the purposes described above.

We may disclose your information to service providers who help us operate the chatbot and our business, including chatbot and AI service providers, website hosting providers, CRM, email service and analytics providers. Some of these providers may be located overseas, including in the United States.

If you do not provide the requested information, we may not be able to respond to your enquiry, provide accurate product recommendations, assist with your order or provide the full chatbot functionality. Please only upload images of yourself and do not upload images of anyone else.

For more information about how we handle personal information, including how long we keep chatbot information and photographs, how you can request access, correction or deletion of your information, how to make a privacy complaint, and your rights if the GDPR applies to you, please see our Privacy Policy at https://synergieskin.com/pages/privacy-policy.

If you have any questions, please contact our Privacy Officer at info@synergieskin.com.