SynTernals Frequently Asked Questions

About SynTernals

What is the SynTernals difference? Plus Icon Minus Icon

SynTernals is a science-driven supplement range designed for maximum bioavailability, efficacy, and real results at a cellular level. Every formulation goes beyond the basics, combining clinically-backed ingredients with essential co-factors to optimise absorption and support whole-body vitality.

Who is the founder of SynTernals? Plus Icon Minus Icon

Terri Vinson Jones

BSc. Immunol. Micro, BSc. Dip Form Chem, DipEd. ASCC

Terri Vinson Jones is an Australian scientist, formulator, and founder of SynTernals® and Synergie Skin®. With a background in immunology, microbiology, and cosmetic chemistry, she has spent over two decades developing evidence-based skincare formulations that promote cellular vitality and skin health.

Recognising the deep connection between internal health and external radiance, Terri founded SynTernals® to create science backed supplements that go beyond skincare, supporting longevity and whole body wellness from within.

What do you mean by ‘healthspan’? Plus Icon Minus Icon

We prioritise healthspan over lifespan because we believe that quality of life matters as much as longevity. Healthspan represents a life lived in optimal health, where vitality, resilience, and well-being are maintained for as long as possible. Rather than simply extending lifespan, our focus is on supporting the body at a cellular level to ensure sustained energy, strength, and overall wellness throughout life.

How do I find my nearest SynTernals stockist? Plus Icon Minus Icon

Within Australia:

Please email info@synergieskin.com to find out.

Outside Australia:

We ship Internationally, except for countries we have distributors in such as, Hong Kong, Vietnam, Netherlands, New Zealand and USA.

What is SynTernals stance on sustainability? Plus Icon Minus Icon

We take a considered approach to sustainability, balancing efficacy, safety, and environmental impact across everything we create. Our formulations prioritise ingredients backed by science, and we choose packaging components designed for long-term use or minimal waste. While we’re not perfect, we’re committed to making responsible decisions at every stage of product development and packaging.

What is i=Change and how does it work? Plus Icon Minus Icon

In partnership with i=Change, we donate $1 from each transaction to one of three important charities we have chosen to support. When you shop online, you'll be able to select which charity you'd like to personally support out of the three we are donating to. It's 100% transparent, with each donation reaching its designated giving cause in full - no deductions or fees are applied.


After your next purchase, you will notice a new pop-up where you will be able to choose 1 of 3 impactful projects to support:

1. Educate a Girl: providing education and academic tutoring to young women suffering from poverty

2. Clean the Sea: harnessing Seabin Smart Tech to remove plastics from our oceans

3. Support Mental Health: offering counselling services via Beyond Blue to those suffering from anxiety and depression.


Together with i=Change and our community, we want to create positive change for a better, more equal future for our people and planet.

Can I earn points on SynTernals products via the Synergie Skin Rewards program? Plus Icon Minus Icon

Yes! Visit https://synergieskin.com/pages/rewards for information to join SynSociety and how our rewards work.

Product Information

Is SynTernals manufactured in Australia? Plus Icon Minus Icon

The SynTernals range of high-performing supplements are proudly manufactured in Australia – indicating the quality of our formulations and a due diligence that underscores our premium baseline.

How do you formulate your products? Plus Icon Minus Icon

At SynTernals, formulation is a meticulous process rooted in cutting-edge science and rigorous research. Our team of biochemists carefully selects ingredients supported by clinical data and incorporates them at therapeutic dosages to maximise efficacy. Each product is designed to work at a cellular level, targeting the root causes of ageing, energy decline, and skin health, ensuring measurable and long-term results.

How do you test your products? Plus Icon Minus Icon

All SynTernals supplements undergo rigorous quality testing at every stage of development.

Third-Party Testing: Independent laboratories verify our products for purity, potency, and safety.

TGA Compliance: As an Australian brand, our products meet stringent Therapeutic Goods Administration (TGA) standards.

Good Manufacturing Practices (GMP): Every formula is manufactured in GMP-certified facilities, ensuring the highest production standards.

What are your noteworthy breakthrough ingredients? Plus Icon Minus Icon

Nicotinamide Riboside (NR) (NRgize+): A powerful NAD+ precursor that supports mitochondrial energy and DNA repair.

Marine Algal DHA and EPA (AlgOmega-3): Vegan-friendly omega-3s that promote brain, heart, and skin health without the contaminants found in fish oil.

Bioactive Collagen Peptides (ProCollagen C): Stimulates natural collagen and elastin production for firm, hydrated skin.

Our innovations combine efficacy with clean science, delivering advanced solutions to modern wellness challenges.

Are SynTernals products gluten-free, nut-free or vegan? Plus Icon Minus Icon

Visit each product page for further information. You can refer to the “Directions & Warnings” list for common allergens that are present in each product and the “Good to Know” section for further guidance. If you have further questions, please email info@synergieskin.com

How can I check if a product contains ingredients I’m allergic to? Plus Icon Minus Icon

Visit each product page to view the full ingredient list. You can also refer to the “Directions & Warnings” list for common allergens that are present.

How long does it take to see results? Plus Icon Minus Icon

The time it takes to see results can vary based on individual’s diet, health, and lifestyle. While some people may notice a difference quickly, others may take longer.

Our supplements are designed to support and nourish your body to help you achieve optimal healthspan. Consistency is key to seeing the full benefits over time.

What if I experience side effects? Plus Icon Minus Icon

While rare, some individuals may have adverse reactions to supplements due to sensitivities to certain allergens, including those found in food, medication, and supplements.

If you experience any unwanted side effects, we recommend discontinuing use and consulting a healthcare professional if symptoms persist. Additionally, please report any adverse reactions to us through this [link].

Product Usage

Are SynTernals products safe to use when pregnant or breastfeeding? Plus Icon Minus Icon

NRgize+ is not to be taken if pregnant or lactating.

If you have any concerns around taking our other products when pregnant or breastfeeding, we recommend consulting your doctor or health practitioner.

How long can I safely use Synergie products after it's opened? Plus Icon Minus Icon

The shelf life of our product can vary depending on the specific product and its formulation.

Please check our product packaging and look for PAO (Period After Opening) symbol and Expiry Date.

Whichever comes the earliest will be the recommended period to use the product for highest quality and
efficacy.

How long can I use SynTernals products after they’re opened? Plus Icon Minus Icon

Firstly, do not use if the seal on the box or cap is missing, torn or broken. Secondly, always read the label and follow the directions for use for each individual product.

Can I take SynTernals supplements at the same time? Plus Icon Minus Icon

Yes, however we recommend consulting your doctor or health practitioner if you have any concerns.

What’s the best way to store SynTernals products? Plus Icon Minus Icon

Always read the label and follow the directions for use for each individual product.

Storage & Recycling

What's the best way to store SynTernals products? Plus Icon Minus Icon

We recommend storing them in a cool, dry place away from direct sunlight & humidity.

Please always check the packaging for the most accurate instructions.

Are SynTernals packaging recyclable? Plus Icon Minus Icon

Yes, all of our SynTernals packaging are recyclable.

Orders & Shipping

What's your return and refund policy? Plus Icon Minus Icon

Supplements (SynTernals) and Nutritional Products:

For your health and safety, we are unable to accept returns for our SynTernals supplements and other nutritional products if you simply change your mind. We encourage you to make well-informed decisions and ensure that any product you select is right for you.

Damaged or Faulty Products:

In the rare event that you receive a damaged or faulty product, we are committed to resolving the issue promptly. We will offer returns where required under Australian Consumer Law. Please contact us and we will arrange for a replacement or full refund upon return. All return items will undergo review by our quality control team.

Returns via Synergie Skin Stockists or Clinics:

If you need to return a product that was purchased via a Synergie Skin stockist or clinic, please contact them directly.

International Returns:

If you need to return a product that was purchased via an overseas Synergie Skin distributor, please contact them directly.

How do I track my order? Plus Icon Minus Icon

Once your order is on its way, we’ll send you a tracking number along with a tracking link so you can track it in real time!