Shipping & Returns
• $18 AUD flat rate via Australia Post
• Orders are shipped from our warehouse in Melbourne, Australia
• Estimated delivery times of 7-12 business days for metro areas of major cities, excluding any time in Customs
• May be subject to delay due to causes outside of Australia Post's control
• Consumers in charge of all import taxes, customs duties and fees
• 100% satisfaction guarantee within 30 days of purchase
• Original proof of purchase is required
• It is the responsibility of the customer to arrange their return’s shipment to our facility before a refund or exchange can be processed. We highly recommend a shipping method that offers tracking upon receipt.
• You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel
How to return an item
Returns without an authorisation will not be accepted
Register for a return using the below online form
Our Customer Service team will be in touch with you shortly to provide you with further instructions
It is the your responsibility to arrange return’s shipment to our facility in Melbourne before a refund or exchange can be processed.
We highly recommend a shipping method that offers tracking upon receipt. Follow the instructions provided in your email, or for further assistance please email firstname.lastname@example.org.
Online Returns Form
If you purchased from a Synergie Skin stockist or international distributor, please contact them directly for assistance.
Frequently Asked Questions
We ship to all countries except: Afghanistan, Austria, Bahrain, Bermuda, Bolivia, Botswana, Cayman Islands, Chad, Chile, Comoros, Croatia, Djibouti, Egypt, French Polynesia, Grenada, Guinea-Bissau, India, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kiribati, Kuwait, Libya, Madagascar, Maldives, Malawi, Mauritius,Mayotte, Mongolia, Nepal, Panama, Peru, Romania, Rwanda, Saudi Arabia, Seychelles, Suriname, Tuvalu, Western Samoa.
Our products and their availability may vary across these regions.
Shipping times will vary depending on your location.
Estimated delivery times of 7-12 business days for metro areas of major cities, excluding any time in Customs.
In accordance to Australian Consumer Law, we will accept returns outside of 30 days in the unlikely event a product is faulty, or packaging is malfunctioning, and you will be granted a full refund including shipping. Consumer guarantees are not excluded and are in addition to any of our manufacturer warranties.
Synergie Skin unfortunately cannot accept returns after 30 days if:
- A change of mind occurs
- The product is heavily used;
- There is a minor colour, odour or viscosity variation
If you have experienced a skin reaction, please contact customer service by emailing email@example.com.
Please note the 100% satisfaction guarantee does not include Plabeau G4+, Home Rollers and SkinGeneius.
Proof of purchase must be provided when returning products.
Accepted proof of purchase includes a tax invoice from your online order or a bank statement.
It may take Synergie Skin and your financial institution up to 8 business days to process your refund.
Returned items will be refunded using the same method used to make payment for your order.
If you purchased from an international distributor or a Synergie Skin stockist, please contact them directly for assistance.