Return and Shipping Policy
Free shipping on all orders
3-5 business days NZ wide
(up to 7 business days for remote locations)
100% satisfaction guarantee
Within 30 days of purchase
Provide original proof of purchase
How to return an item
Returns without an authorisation will not be accepted.
Message our friendly Customer Service Team: firstname.lastname@example.org
Fill out returns form emailed to you and provide proof of purchase
Post back products as per postage details emailed to you
Frequently Asked Questions
In accordance to Australian Consumer Law, we will accept returns outside of 30 days in the unlikely event a product is faulty, or packaging is malfunctioning. You will be granted a full refund including shipping. Consumer guarantees are not excluded and are in addition to any of our manufacturer warranties.
Synergie Skin unfortunately cannot accept returns after 30 days if:
- A change of mind occurs
- The product is heavily used;
- There is a minor colour, odour or viscosity variation
If you have experienced a skin reaction, please contact customer service on 1300 689 619.
Proof of purchase must be provided when returning products. We will accept tax invoice from your online order either or a bank statement.
It may take Synergie and your financial institution up to 8 business days to process the refund.
Returned items will be refunded using the same method used to make payment for your order.
If you have purchased your products from a Synergie Skin Stockist, please contact the clinic you originally purchased the products from.
Once your order has been sent, it will be delivered within 3-5 business days via Standard Australia Post eParcel. Please allow up to 7 business days for delivery to remote locations Australia-wide.
To ensure secure delivery of your parcel, a signature will be required upon delivery or pick up at your local post office if you are not home. Our postal service delivers weekdays between 9am-5pm.
Products purchased on the Synergie Skin website can only be delivered within Australia. If you are based overseas, please refer to our list of international distributors here.